Last updated: September 28, 2026
Our products are digital and are available for download immediately after purchase. For that reason, all sales are final once the product has been delivered, except in the cases below.
We will issue a full refund if:
- you were charged but did not receive access to the product, and we cannot resolve this within 3 business days;
- the file is corrupted or cannot be opened, and we cannot provide a working replacement within 3 business days;
- the product is materially different from its description on the Site; or
- you were charged more than once for the same product.
How to request a refund. Email [email protected] within 14 days of purchase with your PayPal transaction ID, the email address used for the order, and a short description of the problem. We aim to respond within 2 business days.
How refunds are paid. Approved refunds are returned to the original PayPal payment method. Timing depends on PayPal and your bank, typically 3-10 business days.
Disputes. If you have a problem with an order, please contact us before opening a PayPal dispute or a chargeback, so we can fix it quickly.
Customers in the EU/UK. By completing your purchase, you agree to immediate delivery of the Digital Product and acknowledge that you lose your statutory right of withdrawal once the download begins, as permitted for digital content by applicable consumer law.
Contact: MARLU LLC, 30 North Gould Street, Suite N, Sheridan, WY 82801, United States. Email: [email protected]